Reference

How Your Account Works at venus 303

These terms cover how your account is opened, how payments through DANA, OVO, and GoPay are handled, and what we expect from both sides. Access to venus 303 depends on local law and is available only where eligible under your region's regulations.

Account EligibilityDANA · OVO · GoPayFair Use PolicyAccount SecurityJurisdiction Rules
venus 303 How Your Account Works at venus 303
CONTACT CHANNELS

Reach Us About Your Account Terms

Live Chat Open the chat window from your account dashboard to raise a question about these terms. Our team handles account and policy queries around the clock.
Email Support Send a detailed question to our support address. Include your account ID and the specific clause you are asking about for the fastest response.
In-App Help From your mobile account screen, tap Help to find answers about wallet verification, DANA or OVO transaction disputes, and account status queries.
DATA & SECURITY

How We Protect Your Account and Data

Account Data Handling

We store only the data needed to run your account — your registered name, contact detail, and wallet identifiers for DANA, OVO, or GoPay. We do not sell or share this data with third-party advertisers.

Session Security

Each login session is protected by OTP verification sent to your registered number. If you notice an unrecognised login, report it immediately through Live Chat so we can freeze access.

Data Retention

Account and transaction records are retained in line with our compliance obligations. You may request a summary of the data we hold by contacting support with your account ID.

Requesting Changes

To update your registered contact detail or wallet link — for example switching from OVO to GoPay — submit a request through Live Chat. Changes are confirmed after identity verification.

Common Questions About These Terms

No. Each person may hold one account only. Duplicate accounts are against our terms and may result in suspension of access and a review of associated transactions.

We notify you through your registered account before material changes take effect. Continuing to use the platform after that notification means you accept the updated version.

Raise the dispute through Live Chat with your transaction reference. We review it alongside the record from your e-wallet provider — DANA, OVO, or GoPay — before resolving.

Only our internal team, for the purpose of running your account and meeting compliance requirements. We do not share your data with advertisers or unrelated third parties.

Contact our support team via Live Chat or email with your account ID. We will confirm what data we hold and process your request in line with our retention policy.

Access and specific features depend on local law and your eligible region. Where local regulations affect how a term applies, the local rule takes precedence where required by law.