Reference

How We Operate Within the Law

Venus 303 is accessible where local law in Indonesia permits. This page sets out what governs your account, what rights you hold over your data, and how we handle disputes — so you know exactly where you stand before you open an account.

Jurisdiction-dependent accessAccount data rightsDANA, OVO, GoPay wallet policyClear dispute processLocal eligibility rules
venus 303 How We Operate Within the Law
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account data — name, contact details, and linked wallet identifiers for DANA, OVO, and GoPay — is stored with access controls that limit who inside the team can view it. We do not sell personal data to third parties. Cookies on this platform track session state and preference settings; you can manage cookie permissions from your browser settings at any time.

Data Retention We retain account records for as long as your account is active and for a period after closure as required by applicable rules. You may request a summary of what we hold by contacting support.
Cookie Policy Session cookies keep you logged in across pages. Analytics cookies help us understand how the lobby is used. No cookies carry your DANA, OVO, or GoPay credentials — those stay within the wallet app.
Account Security Each login triggers an OTP sent to your registered number. If you notice an unrecognised session, lock your account immediately from Account Settings and contact support to initiate a security review.
Data Change Requests To update or delete personal data tied to your account, submit a request through the in-account Legal Request form or via email. We process confirmed requests within the period set by applicable local rules.
CONTACT PATHS

Reach Us About Legal Matters

If you have a question about your account's legal standing, a payment dispute involving DANA, OVO, or GoPay, or a data request, our Indonesia support team handles these directly. Use the channel that works for you — all three paths reach the same team.

Live Chat Open the live chat window from your account dashboard. Our Indonesia support team handles legal queries, account disputes, and wallet verification questions around the clock.
Email Support Send your legal or data request to our support email. Include your registered account ID and the DANA, OVO, or GoPay number linked to your wallet for faster case matching.
In-Account Form Log in, go to Account Settings, and select the Legal Request form. This route keeps a case reference on your account record and is the fastest path for data access or deletion requests.

Legal Policy Questions Answered

These are the questions we hear most from accounts across Indonesia — about eligibility, data rights, and what happens when something needs to be resolved.

Access depends on local law and the eligible region you are in. Where local law permits, you may register and use the platform. Check your local regulations before opening an account.

We retain records for a period after closure as required by applicable rules. You may request a data summary or deletion by submitting a Legal Request form from your account settings before or after closure.

Yes. Log in, go to Account Settings, and submit the Legal Request form. Include your registered DANA, OVO, or GoPay number to help us match your request to the correct account record.

Contact Indonesia support via live chat or email with your account ID and the transaction reference. We will review the wallet record and respond within the timeframe set in our dispute process.

Accounts may be suspended when eligibility cannot be confirmed or wallet verification is incomplete. To appeal, contact support with your account ID and the verification documents for your linked e-wallet.

We notify registered accounts by email when material changes are made to these terms. Continued use of the platform after the notice date means you accept the updated terms.